Frequently Asked Questions
Thank you for checking our FAQ before sending in your concerns! They are valuable to us as are you, our customers. We hope that we are able to answer any and all questions you may have.
Return Policy
All of our products are EXCHANGE only up to 14 days after purchase (or receiving of item in mail) aside from earrings and hair accessories which are always final sale due to sanitary purposes. All exchanges will only be processed within this time frame, and there must be an original receipt / email for proof of purchase. All damages after a 30 day period are considered daily wear and tear, and unfortunately we cannot offer any extension to our return policy at that point. We understand that sometimes allergies arise, in which we will consider refunding situationally, case by case. A refund or exchange is NOT guaranteed, and will be granted only with managerial approval.
Material Quality and Customer Satisfaction
All products carried are nickel free. The three metal combinations we carry at all Wildflower Jewelry locations are Brass with a polyurethane coating, Brass plated with 14 karat gold, and Sterling Silver plated with 14 karat gold.
Sterling silver is not a pure silver. Pure silver is too soft to work with so is often alloyed with another metal, often copper, to create .925 sterling silver. We cannot guarantee which metals are used to alloy our sterling silver pieces, however we can guarantee that allergic reactions you may encounter will not be from nickel in our products. If you are looking to return or exchange product due to a reaction to our metals, please reach out to us and we will do the best we can to ensure you have the best customer service at Wildflower Jewelry.
Online Order Packaging and Shipment
Online orders do not come with gift packaging or boxes. Our orders are flat packed, and shipped regular parcel small packet ground by Canada Post, for more shipping options re: shipping speed, or gift packaging please send us an message in our contact section and we will be happy to accommodate the requests you may have.